Privacy policy

At WOW My Wall, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit www.wowmywall.com (the “Website”), place an order, create an account, or interact with our services, how we use it, how we protect it, and your rights regarding your data.

By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly

  • Name, delivery address, billing address, phone number, and email address when you place an order or create an account
  • Payment information (processed securely by third-party gateways; we do not store full card or wallet details)
  • Order notes, gift messages, or customisation instructions
  • Messages, inquiries, or feedback sent via email, WhatsApp, or contact forms

b. Automatically Collected Information

  • IP address and approximate location
  • Device type, browser type and version, operating system
  • Pages visited, time and date of visits, time spent on pages, referral source
  • Cookies, pixels, and similar tracking technologies (see Section 7 below)

c. Information from Third Parties

  • Payment confirmation and transaction status from our payment processors
  • Shipping updates and delivery status from courier partners

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfil your orders, including shipping and delivery
  • To communicate with you about your order status, deliveries, returns, refunds, or customer support
  • To provide and improve our products, services, and Website experience
  • To send important transactional emails (order confirmations, shipping updates, return instructions)
  • To send promotional offers, newsletters, or product updates (only if you have opted in)
  • To prevent fraud, unauthorised transactions, or abuse of our services
  • To comply with legal obligations, respond to lawful requests, or protect our rights

3. Sharing of Your Information

We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:

  • With trusted service providers who assist us in operating the Website and fulfilling orders (e.g., payment gateways, courier companies, cloud hosting providers). These parties are contractually required to protect your data and use it only for the services they provide to us.
  • With courier partners (e.g., TCS, Leopard, BlueEx) to facilitate delivery — we share only the necessary details (name, phone, address, order items).
  • To comply with legal requirements, court orders, government requests, or to enforce our Terms & Conditions.
  • In connection with a merger, acquisition, or sale of all or part of our business (your information may be transferred as a business asset).

4. Data Storage & Security

  • All personal data is stored on secure servers located in jurisdictions that provide adequate data protection standards.
  • We implement reasonable technical and organisational security measures to protect your information from unauthorised access, loss, misuse, or alteration.
  • However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or to meet legal, accounting, or reporting obligations:

  • Order and account information: retained for at least 5 years after your last transaction (for tax and warranty purposes)
  • Marketing data: retained until you unsubscribe or withdraw consent
  • Analytics and logs: retained for up to 24 months

After the retention period, we securely delete or anonymise the data.

6. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your data (subject to legal retention obligations)
  • Restriction / Objection: restrict processing or object to certain uses (e.g., marketing)
  • Portability: receive your data in a structured, commonly used format
  • Withdraw consent: where processing is based on consent (e.g., marketing emails)

To exercise any of these rights, please contact us at info@wowmywall.com. We will respond within the timeframes required by law (usually within 30 days).

You may also unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential cookies: required for the Website to function (e.g., cart, checkout, session management)
  • Performance & analytics cookies: help us understand how visitors use the site (e.g., Google Analytics)
  • Advertising cookies: may be used to show relevant ads (if enabled)

You can manage or disable cookies through your browser settings. Disabling certain cookies may limit Website functionality.

8. Third-Party Links & Services

Our Website may contain links to third-party sites or integrate third-party services (e.g., payment gateways, social media plugins). We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.

9. Children’s Privacy

Our Website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18 without parental consent, we will delete it promptly.

10. International Data Transfers

As a Pakistan-based business, your data is primarily processed in Pakistan. If any service providers are located outside Pakistan, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions where applicable).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted here with a revised “Last updated” date. We encourage you to review this page periodically. Continued use of the Website after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at info@wowmywall.com

Thank you for trusting WOW My Wall with your information. We value your privacy and strive to keep it secure while delivering the best shopping experience possible.